Frequently Asked Questions
Residents are permitted to have up to 3 pets in their apartment, with a maximum of 2 being dogs. We do not have any breed restrictions for dogs. However, exotic animals are not allowed.
We require a nonrefundable fee plus a monthly pet rent, please contact the office for details.
Deposit or Surety Bond due at move in along with prorated rent and pet fees if applicable.
Written 60 day notice is required, please contact leasing office for additional information
All rental rates include Smart Home Technology, Valet Waste Removal, Washer/Dryer, and basic Pest Control Fees. All other utilities are separate.
Our lease terms are variable and depend on move in time frame, floor plan and floor level. Please contact the leasing office for specific details.
During business hours, you may contact the office directly or place a work order through our Resident Portal. For after-hours emergencies, please call 704-817-1200 and follow the prompts for our Emergency Maintenance Staff, who are available 24 hours a day.
Rent is expected to be paid by the 1st of each month. If payment is not received by the 5th, late fees will be applied starting on the 6th.
We accept money orders at time of move in. For your convenience, we accept online payments through ACH, credit card and debit card for monthly rent payments.
For your convenience after hours payments may be submitted through the Resident portal via, ACH, credit card or debit card.
Guests are allowed to stay for up to two weeks. Beyond this period, they are required to be added to the lease agreement if they are over the age of 18.
We offer open parking.
You can install a satellite dish within your patio. It may not be adhered to our structure in any fashion and has to be contained within the patio area to meet our guidelines. Proof of Renters Insurance is required equal to $250,000.
The Internet provider is AT&T.
We have Luxer One to help with the package delivery process. Once a package is delivered into our package room, Luxer One will text and email you a 6 digit passcode for you to pick up your package.
Our community is a completely smoke-free environment.
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Our team is always ready to answer your questions.